Courage

We ship the products in 24 to 48 working hours.

How long will it take for my order to be delivered?

Orders in India are typically delivered in around 5-8 working days, depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks, depending upon the product's availability. In parts of Jammu Kashmir and North East India, the delivery may take up to 10 working days.

How do I track my order?

The tracking information will be shared with your email address when the product ships. If you have not received it, please write to us at support@fitoose.com within 48 hours of placing the order.

Which courier companies are used to deliver the product?

All our products are shipped via Delhivery, Xpressbees, Bluedart, and EcomExpress using the pincode.

What will happen if tracking details show a product delivered but the customer has not received it?

It is a rare case as the product is usually received by family members, neighbours, and flatmates or delivered to the office mail room. In genuine cases, we will refund the total amount to the customer after adequately investigating the case, which takes 10 working days.

If you get the notification for the delivery of the order and have not received the product, please let us know within 48 hours of receiving the notification. We will immediately raise the issue with our courier partner and resolve it. After the mentioned timeline, it will be difficult for us to take action, and we will not be liable for any losses. 

For all the Return and Exchange, please write to us at support@fitoose.com

Exchange & Return Policy:

• Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.

• In case of a size issue or the wrong product is received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).

• We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup.

• If the value of the new exchange product is higher, then there will be extra charges (difference in the amount of product). It needs to be paid online.

• The products must have the original sticker label attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed.

• We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of faulty products, you have to email our customer support executives at support@fitoose.com along with the details of the order, the nature of the issues, and photographs of the defective product.

• In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the logistics cost has significantly increased recently. 

• The refund will be provided in the same bank account from where the money was deducted or to your given bank account.

• Also, note that the T-shirt's color and design may vary slightly from those displayed on our website, social media pages and ads.

• Returns and refunds are not possible if there is a slight variation in the color or design of the product delivered.

• Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.

• To avoid such issues. Do not accept damaged packages at the time of delivery.

• We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify.

• Exchange/Return requests will only be processed once per order.

• Any Product Used/Washed Once Cannot be Exchanged or Refunded.

• Any product bought during the sale or with a discount code will not be eligible for a refund.

• Free exchange on Size issues but no Refund on Size issues.

Working Hours: 10 AM to 7 PM (Monday to Saturday)